Terms of Service
Welcome to RO Square Agency. These Terms of Service (“Terms”) govern your access to and use of our website, digital properties, client portal, hosted pages, design assets, code deliverables, support services, and all related services, content, features, and functionality that we provide. By accessing our website, requesting a quote, purchasing services, or otherwise using our services, you agree to be bound by these Terms.
These Terms are intended to clearly explain the rules for using our website and working with us. They also describe the rights you grant to us, the responsibilities you accept, and important limitations on our liability. If you do not agree to these Terms, you should not access or use our website or services.
1. The Services We Provide
RO Square Agency provides digital services intended to help businesses improve their online presence and performance. Depending on your selected package, proposal, subscription, invoice, or custom agreement, our services may include:
- Custom Web Design and Development: Strategy, design, front-end and back-end development, landing pages, sales pages, e-commerce builds, and other website-related work.
- Website Hosting and Maintenance: Hosting, security updates, bug fixes, edits, technical support, uptime monitoring, and general maintenance.
- Digital Strategy: SEO guidance, content strategy, conversion optimization, analytics setup, user experience recommendations, and other growth-focused consulting.
- Integrations and Automation: Connecting websites or funnels to CRMs, calendars, forms, payment gateways, and third-party tools.
- Brand and Creative Support: Graphics, design systems, content structure, and related visual or technical implementation work.
2. Scope of Services
Our services are provided according to the scope defined in the package, statement of work, custom quote, invoice, proposal, subscription plan, or other written agreement between you and RO Square Agency. Not every feature, functionality, deliverable, integration, or revision is included unless it is expressly stated.
If you request work outside the agreed scope, we may treat that request as additional work and charge additional fees or propose a revised timeline. We reserve the right to determine the internal process, tools, technologies, contractors, and workflows used to deliver the services, provided that the final deliverables remain materially consistent with what was agreed.
3. Eligibility and Authority
By using our website or purchasing our services, you represent and warrant that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.
4. Accounts and Access
Certain portions of our services may require account access, client portal access, hosting access, or access to third-party systems. You agree to provide accurate, current, and complete information when creating an account or granting access.
- Account Security: You are responsible for maintaining the confidentiality of your passwords, credentials, and access methods.
- Authorized Use: You are responsible for activity occurring under your account or credentials, whether authorized by you or not, unless caused solely by our gross negligence or willful misconduct.
- Access Credentials: You agree to promptly notify us if you believe your account or connected systems have been compromised.
- Single Point of Contact: We may rely on the primary account holder or designated business contact for approvals, instructions, and decisions unless otherwise agreed in writing.
5. Your Commitments to Us
To allow us to provide services effectively, you agree to the following commitments:
- Accurate Information: You will provide complete, current, and accurate information about your business, project, and requested services.
- Timely Cooperation: You will provide requested materials, feedback, approvals, credentials, and decisions within a reasonable time.
- Content Rights: You represent that you own or have obtained the necessary rights, licenses, permissions, and consents for any content, data, trademarks, images, videos, copy, designs, or other materials you provide to us.
- Lawful Use: You will not use our website or services in violation of any applicable law, regulation, or third-party right.
- Commercial Accuracy: You are responsible for the accuracy of claims, representations, offers, promotions, compliance disclosures, and legal statements made on your site or in content you supply.
6. Payments, Billing, and Renewals
Fees may be charged as one-time project fees, setup fees, installment payments, monthly subscription charges, hourly fees, maintenance fees, hosting fees, or custom quoted amounts. You agree to pay all amounts due according to the payment schedule listed in your invoice, subscription plan, quote, proposal, or agreement.
Unless otherwise stated in writing:
- Deposits and setup fees are non-refundable once work has begun.
- Recurring services renew automatically by billing cycle until canceled.
- Late or failed payments may result in paused work, suspended hosting, withheld deliverables, or terminated support.
- You are responsible for all taxes, duties, levies, and governmental charges associated with the services, excluding taxes based on our net income.
7. Cancellations and Project Pauses
You may request cancellation of a service at any time, but cancellation does not eliminate your obligation to pay for work already performed, committed time, third-party costs, non-cancelable subscriptions, or any minimum term agreed in writing.
If a project becomes inactive due to delayed client communication, missing materials, or lack of approvals, we may pause the project. Extended inactivity may require a restart fee, schedule adjustment, or revised pricing.
8. Revisions and Change Requests
If your package includes revisions, those revisions apply only to work reasonably within the originally agreed scope. Revisions do not include major redesigns, strategic pivots, platform migrations, added pages, new features, or rework caused by changed business direction unless expressly included.
We may reject or re-quote requests that materially exceed the original scope.
9. Permissions You Grant to Us
To provide the services, you grant RO Square Agency the limited rights reasonably necessary to access, use, reproduce, host, format, modify, display, distribute, and process the materials you provide solely for the purpose of performing, maintaining, improving, and supporting your project.
- Content License: You grant us a non-exclusive, worldwide, royalty-free license to use materials you submit to us in connection with the services.
- Third-Party Access Authorization: You authorize us to access hosting, domains, DNS, analytics, CRMs, content systems, and related tools as needed for project-related purposes.
- Portfolio Use: Unless otherwise agreed in writing, you grant us the right to display your business name, logo, screenshots, and publicly accessible project materials in our portfolio, proposals, social posts, and case studies.
10. Intellectual Property and Ownership
Unless otherwise stated in writing, ownership of final deliverables created specifically for you transfers to you only after full payment of all outstanding fees related to those deliverables.
We retain ownership of our pre-existing materials, proprietary methods, frameworks, reusable code, libraries, scripts, templates, systems, internal tools, know-how, and general development techniques. To the extent any of those elements are embedded in the deliverables, we grant you a non-exclusive license to use them only as incorporated into the final paid deliverables.
You may not copy, resell, sublicense, reverse engineer, or redistribute our proprietary systems, source materials, or reusable frameworks except as expressly allowed in writing.
11. User Content and Client Materials
You are solely responsible for materials you provide, upload, publish, or request us to publish. We do not independently verify the accuracy, legality, ownership, or reliability of your content. You are responsible for maintaining backup copies of any materials you provide to us unless otherwise agreed in writing.
12. Acceptable Use
You may not use our website, services, forms, hosted pages, support systems, or related tools in a way that:
- violates any law or regulation;
- infringes intellectual property, privacy, publicity, or other rights;
- is fraudulent, deceptive, misleading, defamatory, abusive, or threatening;
- contains malware, harmful code, spam, or unauthorized advertising;
- attempts unauthorized access to any account, service, network, or data;
- interferes with the security, stability, or performance of our services;
- uses automated tools to scrape, copy, monitor, or harvest our content or systems without permission;
- misrepresents your identity, authority, business, affiliation, or ownership of materials;
- uses our services to support unlawful products, unlawful offers, or unlawful business activity.
13. Privacy
Your use of our website and services is also subject to our Privacy Policy. By using our website or services, you acknowledge that we may collect, use, store, and disclose information as described in that policy. Starbucks’ public terms similarly direct users to a separate privacy policy for how personal information is handled. :contentReference[oaicite:1]{index=1}
14. Third-Party Services and Links
Our services may integrate with or rely on third-party providers such as domain registrars, hosting providers, analytics tools, CRMs, payment processors, communication platforms, APIs, social platforms, embedded forms, and delivery or ordering services. Starbucks’ public terms also distinguish between its own sites and third-party services and note that separate third-party terms may apply. :contentReference[oaicite:2]{index=2}
We do not control those third-party providers and are not responsible for outages, policy changes, pricing changes, security issues, delivery failures, payment disputes, suspended accounts, or functionality changes caused by them. Your use of third-party services may be subject to separate agreements between you and those providers.
15. Communications
By contacting us, submitting forms, requesting information, creating an account, or becoming a client, you agree that we may send you service-related communications electronically, including project updates, invoices, notices, administrative messages, and changes to these Terms. If you separately opt in to marketing communications, you may unsubscribe from marketing messages at any time, but you may still receive transactional or service-related notices.
16. No Guarantee of Results
We strive to deliver high-quality services, but we do not guarantee specific business outcomes, including search rankings, revenue increases, conversion rates, traffic levels, ad approvals, or lead volume. We also do not guarantee uninterrupted availability, perfect compatibility, or error-free operation across all browsers, devices, platforms, APIs, or third-party tools.
17. Disclaimers
To the fullest extent permitted by law, our website, services, deliverables, and related materials are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise. This includes implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.
18. Limitation of Liability
To the fullest extent permitted by law, RO Square Agency and its owners, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages, or for any loss of profits, revenue, business opportunities, savings, goodwill, data, or reputation, arising from or related to your use of our website or services.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms or the services will not exceed the total amount paid by you to RO Square Agency for the specific service giving rise to the claim during the three-month period preceding the event giving rise to the claim.
19. Indemnification
You agree to defend, indemnify, and hold harmless RO Square Agency and its owners, employees, contractors, affiliates, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your content, your business, your misuse of the services, your violation of these Terms, or your violation of any law or third-party right.
20. DMCA / Copyright Complaints
If you believe material hosted on our website or services infringes your copyright, you may send us a written notice that includes: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief the use is unauthorized; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner; and (f) your physical or electronic signature.
Starbucks’ public terms include a separate DMCA section with notice and counter-notice procedures and a repeat-infringer policy, which is why this section is included here in original form. :contentReference[oaicite:3]{index=3}
21. Suspension and Termination
We may suspend, restrict, or terminate access to our website, client portal, hosted services, support services, or ongoing work if you fail to pay amounts due, breach these Terms, create legal or security risk, abuse our staff, misuse our systems, or engage in conduct we reasonably believe may expose us or others to liability or harm.
Termination does not eliminate obligations that by their nature should survive termination, including payment obligations, ownership restrictions, disclaimers, indemnification, and liability limitations.
22. Modifications to Services or Terms
We may modify, suspend, or discontinue all or part of our website or services at any time, with or without notice, to the extent permitted by law. We may also update these Terms from time to time to reflect changes in our practices, services, operations, or legal requirements. Starbucks’ terms likewise state that users may receive notices and amendments electronically and that posted revisions may update the terms. :contentReference[oaicite:4]{index=4}
Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms.
23. Electronic Communications and Signatures
You agree that electronic communications, approvals, invoices, signatures, notices, and agreements satisfy any legal requirement that such communications be in writing, to the extent permitted by law.
24. Governing Law
These Terms are governed by the laws of the state in which RO Square Agency operates, without regard to conflict of laws principles, except to the extent superseded by applicable federal law or otherwise required by law.
25. Dispute Resolution
Before filing a formal claim, you agree to first contact us and attempt to resolve the dispute informally in good faith. If a dispute cannot be resolved informally, it will be resolved in the courts located in the applicable jurisdiction unless a separate written agreement between you and us requires arbitration or another dispute procedure.
If you want an arbitration clause or class-action waiver similar in concept to what large companies often include, that should be tailored to your jurisdiction by a lawyer before you publish it.
26. Severability and Waiver
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision will not be deemed a waiver of that provision or any other provision.
27. Entire Agreement
These Terms, together with any applicable proposal, invoice, statement of work, subscription terms, privacy policy, or other written agreement between you and RO Square Agency, constitute the entire agreement between you and us regarding the website and services to which these Terms apply.
28. Contact Information
If you have questions about these Terms, please contact RO Square Agency using the contact information listed on our website.