Privacy Policy
At RO Square Agency, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we collect it, how we use it, when we may share it, and the choices you may have regarding your information when you visit our website, contact us, or use our services.
This policy applies to information collected through our website, contact forms, client communications, service inquiries, proposals, invoices, hosted services, maintenance services, and any related digital experiences that link to or reference this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, automatically through your use of our website, and from other sources you authorize or that are lawfully available to us. Depending on how you interact with us, this may include:
- Contact Information: such as your name, email address, phone number, company name, and mailing address.
- Project Information: such as information about your business, goals, website needs, design preferences, requested services, and any content you submit through forms or messages.
- Account and Billing Information: such as login credentials for client tools, billing contact details, invoice records, and payment-related information processed through our payment providers.
- Technical Information: such as IP address, browser type, device type, operating system, referral URLs, and usage information about how you interact with our website.
- Communications: such as emails, contact form submissions, consultation notes, customer support messages, and other records of your communications with us.
- Analytics and Marketing Information: such as page views, clicks, traffic sources, session behavior, and similar information collected through cookies and analytics tools.
2. Sources of Information
We may collect information from a variety of sources, including:
- directly from you when you fill out a form, request a quote, schedule a call, or communicate with us;
- automatically through cookies, pixels, analytics tools, server logs, and similar technologies;
- from service providers and business tools that help us run our website, payments, scheduling, CRM, hosting, support, and analytics;
- from public sources or third-party platforms when you choose to interact with us through those platforms.
3. How We Use Your Information
We may use your information for business and operational purposes, including to:
- Provide Services: respond to inquiries, prepare proposals, deliver projects, maintain websites, provide support, and manage client relationships;
- Communicate With You: send updates, respond to requests, schedule calls, provide invoices, deliver service notices, and send administrative communications;
- Improve Our Website and Services: analyze website traffic, identify performance issues, improve user experience, and develop better services;
- Marketing and Promotions: send marketing communications, newsletters, case studies, or service updates where permitted by law or based on your preferences;
- Security and Fraud Prevention: protect our systems, detect suspicious activity, and help prevent unauthorized access or misuse;
- Legal and Compliance Purposes: comply with applicable laws, enforce our agreements, respond to lawful requests, and protect our rights, users, and business.
4. How We Share Information
We do not sell your personal information for money. We may share your information in the following circumstances:
- Service Providers: with vendors who provide hosting, analytics, forms, CRM tools, payment processing, scheduling, email delivery, customer support, design collaboration, or other business services on our behalf;
- Business Partners and Integrations: when a requested service involves a third-party platform, tool, integration, or partner;
- Legal Requirements: when disclosure is required or permitted by law, regulation, subpoena, court order, or other legal process;
- Protection of Rights: when we believe disclosure is necessary to protect our rights, safety, property, users, or the public;
- Business Transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets;
- With Your Direction or Consent: when you ask us to share information or otherwise authorize the disclosure.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, analytics tools, local storage, session technologies, and similar tools to collect information automatically about your device and how you use our website. These technologies may help us:
- remember preferences and settings;
- analyze website performance and traffic;
- measure marketing effectiveness;
- improve security and detect technical issues;
- understand how visitors engage with our content and services.
You may be able to control cookies through your browser settings or device preferences, although disabling some technologies may affect website functionality.
6. Analytics and Advertising
We may use analytics and advertising tools that collect information about your interactions with our website and other online services. These tools may help us understand audience behavior, improve our services, and deliver more relevant marketing. Depending on your location, you may have rights to opt out of certain targeted advertising, tracking, or data-sharing activities.
7. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no data transmission, storage system, or internet-based service can be guaranteed to be completely secure, so we cannot promise absolute security.
8. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and support internal operations. Retention periods may vary depending on the type of information and the reason it was collected.
9. Third-Party Services and Links
Our website and services may link to or integrate with third-party websites, forms, payment processors, social media platforms, embedded tools, analytics providers, and other external services. We are not responsible for the privacy, security, or data handling practices of those third parties. We encourage you to review their privacy notices before providing information to them.
10. International Data Transfers
If you access our website or services from outside the country where our systems or service providers are located, your information may be transferred to, stored in, or processed in another jurisdiction. By using our website or services where permitted by law, you acknowledge that such transfers may occur.
11. Children’s Privacy
Our website and services are intended for businesses and individuals seeking professional digital services, and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.
12. Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, restriction, or portability of your information, or the right to opt out of certain uses of your information. You may also have the right to withdraw consent where processing is based on consent.
You may also choose to:
- decline to provide certain information, although that may limit the services we can offer;
- unsubscribe from marketing emails using the unsubscribe link in those messages;
- adjust browser settings to manage cookies and tracking technologies;
- contact us to request updates or corrections to your information.
13. Do Not Track and Browser Signals
Some browsers and devices may provide privacy preference signals or “Do Not Track” settings. Because standards and legal requirements for those signals can vary, we may not respond to all such signals in the same way in every context unless required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, or data practices. When we do, we will revise the “Last Updated” date above and post the updated version on this page. Your continued use of our website or services after changes become effective means you acknowledge the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact RO Square Agency using the contact information listed on our website.